FAQ

How do I order?

Your child will be given an envelope with his or her unique Registration Code by the school prior to the date of school photos.

Register for an account via our website using the unique Registration Code supplied, and follow the prompts to the order page.

You will be able to order a digital download and/or various print packages by clicking the drop down arrows and selecting payment options on the site.

Does our photographers have a current "working with children" permit?

Yes, it is a requirement that all of our photographers have a current working with children permit.

What should I do if my child was absent on Photo Day?

If the school has opted for an additional "missing student" photo shoot day, there will be an additional opportunity for your child to get their photo taken.

I have not received my ordered school photos, but other parents have?

Please contact info@monarchypictures.com.au and we will sort it out.

Do you offer refunds?

Yes we do offer refunds if you are not happy with the photo of your child.

All prints must be returned to Monarchy Pictures before your refund can be processed.

What payment methods do you accept?

We accept cash, and credit card payments.

We do not accept AMEX, Diners or BPAY.

If you prefer to pay cash, please use the supplied envelope and have your child bring it to the school office.

Do you photograph my children in a sibling shot?

If the school has organised for sibling photographs, you will be offered sibling photographs through our online ordering system.

What size prints do you offer?

Our standard prints sizes are 5"x7" for portraits and 8"x10" for class/group shots.

We do offer additional "special order" prints to your preferred size. Please contact info@monarchypictures.com.au to obtain a quote.

Please note that when ordering prints, the "digital download" option gives you a file printable up to 8"x10" in both portrait and class/group photos.

What do I get when I order a Digital download?

You will receive a download link to download the file onto your personal computer.

It enables you to print, email, Instagram or upload the image to social media.

The file is optimised for prints up to 8"x10", so you can take it to any photography printing business and print as many prints as you like.

Packages

We customise our packages to suit the needs of your school.

You can buy as many packages you like or contact info@monarchypictures.com.au to order additional prints.

Can I order more prints?

Yes of course. Contact our customer service department on info@monarchypictures.com.au

I didn´t order and the photo day has already happened. Can I still order images?

Yes of course. Just go to our website and login using the details your child received, and follow the prompts in the ´Order´ Section.

How long after the photoshoot will the images be delivered to the school?

Our turnaround time is approx. 3 weeks

ID Cards (Registration Code)

Our ID cards are unique to each person, developed by our system. If for any reason you loose this code, please contact us with your childs name, school, grade and date of school photos so we can retrieve the code for you.